Experience: 1+ years
Job Type: Full-time (Contractual / Freelancing)
Location: Remote
Required Skills: Device lifecycle/it ops, Mdm/device management, Inventory & hardware management
Job Summary:
Join our team as an IT Operations Manager, leading IT systems, access, security, and user support across a fast-growing organization. You’ll build a scalable, secure IT environment, owning everything from identity management and automation to endpoint security and hardware lifecycle.
What You'll Be Doing:
- Own core IT operations, including identity/access management, endpoint security, and user lifecycle processes.
- Manage MDM/EDR platforms (e.g., Jamf), ensuring device compliance and secure software deployment.
- Implement and maintain SSO/IdP integrations across tools (Google Workspace, Slack, GitHub, AWS, GCP, etc.).
- Oversee IT support, resolving access issues, installs, and troubleshooting while improving user experience.
- Automate onboarding/offboarding workflows to reduce manual effort and improve consistency.
- Own enterprise software management, access control, vendor oversight, license optimization, and procurement governance.
- Manage the laptop lifecycle (procurement → provisioning → refresh → deprovisioning) and hardware inventory.
- Partner with Talent Ops, Finance, and Security on onboarding, budgeting, and compliance.
- Continuously improve IT processes, documentation, and scalability.
What We're Looking For:
- Experience in IT operations, systems administration, or IT infrastructure.
- Strong knowledge of MDM/EDR and endpoint management.
- Experience with SSO/IdP and SaaS ecosystems (Google Workspace, Slack, etc.).
- Background in enterprise software and vendor management.
- Ability to drive automation and process improvements.
- Strong communication and cross-functional collaboration skills.
Preferred:
- Experience in high-growth or startup environments.
- Familiarity with AWS, GCP, or similar.
- Exposure to security best practices and compliance.
- Experience with IT automation tools or workflows.